Frequently Asked Questions
We’ve Got Answers
Test-taking is stressful enough. To take some anxiety out of the equation, we’re here when you need us, and have prepared some simple resources for any questions you may have.
General
One of our core values at CeriFi is for ALL learners to have the ability to access, fully participate in, and benefit from our products and services. We strive to continuously improve the overall experience and apply relevant accessibility standards. Our content is designed to maximize self-directed learning with an immersive learning experience through optimized accessibility: keyboard navigation, closed captioning, audio labels, alt text, enhanced coloring, added labels, and added contrast.
With over 30 years of experience, at Pass Perfect we teach you the concepts so that you understand the materials and the subjects. We continuously update our materials to bring you the most comprehensive and up to date information.
Our instructors are available to help answer any questions you may have and can also provide you with suggested study plans. Send an email to training@passperfect.com for content support.
We update our materials throughout the year to bring you the most up to date information as you prepare for your exams. At the end of every year, beginning in late October, we go through a thorough process of reviewing and updating our materials for each Series.
You will find the Pass Perfect virtual online classes schedule here. You can also contact our Support team at 1-800-777-7462 or via email to support@passperfect.com. We try to have a class for each series at least once a month.
Purchases
Please call our Support team at 1-800-777-7462 to add any additional items to your order. Or visit our Study Aids page to order additional items.
Account Access
If you are registered for one of our virtual classes, you will receive an email with the log in protocol 2 days prior to your class.
Please call our Support team at 1-800-777-7462 or send an email to support@passperfect.com if you find that your account is frozen due to inactivity.
Your account is valid for 7 months or until you pass your exam, whichever comes first.
Support
Our instructors are available by sending an email to training@passperfect.com.
Pass Perfect customer support is available 8:00am-5:00pm ET, Monday-Friday. For assistance, please visit www.passperfect.com/contact.
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